The collections specialist 3 performs a variety of assignments with limited complexity, primarily impacting the accuracy of tasks. Works under general supervision and established procedures, servicing a range of products/services. Applies detailed knowledge of specialized administrative/technical skills and understands how duties relate to others in the team/unit. Exchanges moderately complex information with others and uses experience and judgment to make decisions within standard protocols.
responsibilities:
* utilize advanced negotiation skills to resolve delinquency issues and research problems such as skip tracing to develop external contacts.
* share knowledge with less experienced collectors and interpret procedures to resolve delinquencies.
* support collection efforts to increase recovery of past due portfolios.
* ensure compliance with operational goals, quality standards, and institutional policies.
* provide telephone collection services to clients, fulfilling their needs while delivering an exceptional client experience measured by specific metrics.
* assess risks appropriately in business decisions, ensuring compliance with laws, regulations, and policies, and escalating control issues transparently.
qualifications:
* ability to work under pressure, make decisions, solve problems, and negotiate effectively.
* focus on client needs and organizational issues with high frustration tolerance.
* minimum 1 year of relevant experience.
education:
* high school diploma or equivalent.
knowledge in collection processes and telephone client service is preferred.
job family group: operations - collections default
job family: core collections
time type: full time
citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need accommodations to apply, please review accessibility at citi. View citi’s eeo policy statement and the know your rights poster.
#j-18808-ljbffr