Position
intern (customer service representative)
job summary
to support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a customer service representative located in flex aguascalientes.
typical responsibilities
* appropriately utilize system applications and resources to provide comprehensive and high‑quality services for all customer needs.
* maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources, or demanding customers.
* interpret customer needs, recognize symptoms, causes and solutions.
* demonstrate clear speaking and writing skills in english, and minimize the use of jargon to best ensure customer comprehension.
* track relevant metrics and drive action items based on results (kpis).
* coordinate orderboard, rma, cma, ar, otd, sales and export process.
* apply sox controls, validate pricing, incoterms, terms of payment and agreements.
* leverage business and operations knowledge: edi, cto, bto, btf, and bilateral and triangular invoicing process.
* create cmf, mrf and pqr documents.
required skills
* 80% english proficiency.
* advanced excel skills preferred.
* resiliency preferred.
* basic finance knowledge preferred.
* basic lean methodology knowledge preferred.
benefits
* competitive salary.
* life & medical insurance.
* christmas bonus.
* food coupons.
* saving fund.
eeo statement
flex is an equal opportunity employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We are happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps. (note: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at flex, you must complete the application process first).
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