Overviewgsbs senior data analyst role at rs americas. The senior performance reporting analyst delivers insightful cross-functional reporting, supporting a centralised system of engagement and insight across global shared business centres, with a focus on real-time and accurate insight to drive performance and productivity improvements in alignment to existing gsbs kpis.the role supports customers and suppliers, internal or external to the business, through performance with insights and aims to raise credibility with transparency, measurement, and control of kpis, slas and measures across the portfolio globally.responsibilitiescreate analytical reports and dashboards using excel, powerbi or other tools to record, track, and pro-actively influence performance.monitor and analyze gsbs performance metrics to determine root causes and develop action plans.develop and deliver performance reporting on a regular cadence to enable operational leaders to review metrics timely.partner with key stakeholders across operational areas and geographies to monitor performance and drive improvements.highlight areas of concern and provide analytical insight to support business decisions.support kpi reporting governance, including calculations, definitions, benchmarks, targets and cadence.support development, governance and maintenance of the gsbs reporting landscape to align with the delivery model.identify opportunities for efficiencies and automation.collaborate with the central data team to leverage existing and new technologies and drive new analytical development for gsbs.identify, benchmark and improve existing and new gsbs kpis across effectiveness, efficiency and experience.produce clear reporting documentation to ensure clarity and alignment.scope of the rolethe role is global and supports all specified functions and areas. It supports a growing group-wide service organisation with the following dimensions:25+ countries serviced across 5 continents1m supplier invoices per year1.5bn supplier payments per year3m customer orders per year2bn cash collected per year1m customers5 global centres6 process groupskey relationshipsgsbs leadership teamemea/apac/america’s leadership teamsprocess & operational excellence program stakeholdersfunctional / regional leadershipwider gsbs development teamdata teaminternal communication; finance & people business partnerscustomers & suppliers/third-party partnerscandidate requirementsqualifications and skillsminimum of 5 years data analytics experience working with senior leadership in a matrix/cross-functional or multi-territory global organization.analytical capability with a high level of commercial awareness.basic understanding of statistics, regression, deviation; effective report design and construction; interpretation of financial and non-financial data.experience handling and manipulating large datasets; highly proficient in excel; experience with powerbi (2+ years) or similar; experience automating report production (power automate or similar).educated to degree level in computer systems engineering, information systems, actuarial science, data analytics, statistics, mathematics or business administration.ability to understand outcomes and interdependencies; manage own workload and projects; communicate requirements and solutions to stakeholders.experience across the full reporting/bi development pipeline; ability to work in a fast-paced transactional and operational service environment.strong communication skills in english; experience coaching junior staff; ability to influence and network effectively.high attention to detail; resourceful, analytical, energetic, resilient and adaptable.seniority levelmid-senior levelemployment typefull-timejob functioninformation technologyindustriesautomation machinery manufacturing
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