Do you like to be on the cutting edge of innovation?
if you're motivated confident and looking to challenge yourself to be your best, then you've come to the right place!
this is a role where you to showcase your skills inside and outside of the organization.
you'll work with a variety of customers to evaluate their needs and translate them into workable specifications and processes for your teammates.
you'll also be responsible for ensuring the final product is ready to meet our customer's expectations before final shipping.
come join a team where you're treated like family, you can grow and learn strong core values from dedicated leaders focused on quality and excellence!
- location: queretaro, mx, *
*analista soporte tecnico ti*
*we offer*:
- seguro de gastos médicos mayores.
- seguro de vida.
- fondo ahorro 5%
- vales de despensa 10%
- vacaciones superiores a partir del segundo año.
- aguinaldo 30 días
*your responsibilities*:
- technical support: provide first and second-level support for incidents and requests, managing tickets via help desk systems and resolving complex issues.
- system installation & configuration: install, configure, and maintain desktops, laptops, printers, teams phones, and other devices to ensure optimal user performance.
- account & access management: administer user accounts, permissions, and security protocols in active directory and exchange, ensuring accurate and secure access controls.
- backup & data protection: develop and implement backup strategies to protect critical user data.
assist in data recovery efforts and virus/spyware remediation.
- hardware & software inventory: oversee it asset management, including maintaining an accurate inventory of hardware and software, handling resource allocation, and ensuring compliance with organizational policies.
- business it projects: assist in the execution and support of business-focused it projects that align with company goals.
- collaboration & support: work closely with global it teams (u.s., europe, brazil and india) to ensure smooth operations and the successful execution of it initiatives.
- on-site support: provide 24x7 on-site support for urgent requests and technical issues, ensuring a timely response in line with service level agreements (slas).
*your profile*:
- education: bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
- experience: minimum 2-3 years of experience in it support roles, with a focus on level 2 technical support, incident management, and troubleshooting.
- proficient in windows 10 and 11 environments.
- strong knowledge of office 365 suite and outlook.
- experience with microsoft exchange server administration.
- familiarity with active directory (user management, permissions, policies).
- experience with hardware management (pcs, laptops, printers, mobile devices).
- knowledge of server administration (windows server * r2 and beyond).
- basic networking and telecommunications knowledge.
- experience with supporting users in sap.
- knowledge of sql and databases.
- experience with java, php, and.net frameworks.
- basic network knowledge.
- strong problem-solving skills with a customer-focused approach.
- excellent communication skills, both written and verbal, in english.
- ability to manage time effectively and prioritize tasks in a fast-paced environment.
- position 100% on site.
*#*join*oerlikon*mexico*#joinourteam*
are you curious?
then release your passion to succeed and apply to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team!
our commitment is your success!
*sobre oerlikon*
oerlikon es una potencia global de innovación para la ingeniería de superficies, tratamiento de polímeros y fabricación de aditivos en las industrias claves, tales como la industria aeroespacial, automotriz, energética, herramientas y têxtiles.
servimos como un socio estratégico para permitir que nuestros clientes alcancen sus objetivos en optimizar el rendimiento, la funcionabilidad y la sostenibilidad de sus productos y procesos de fabricación.
nuestras soluciones reducen las emisiones en el transporte, maximizan la longevidad y el rendimiento de las herramientas, aumentan la eficiencia energética y promueven el procesamiento de materiales inteligentes y polímeros sostenibles.
estos logros son el sello distintivo de nuestro liderazgo global.
en oerlikon aceptamos la diversidad.
esto se refleja en más de * empleados, que representan más de 93 nacionalidades y nuestra presencia en más de 38 países y 207 ubicaciones en todo el mundo.
más información sobre oerlikon:
unser fokus liegt auf der gewinnung talentierter, engagierter menschen, die unsere kernwerte teilen: integrität, teamgeist, exzellenz und innovation.
wir schauen über blosse qualifikationen hinaus und legen den fokus auf kompetenz und potenziale.
wir glauben auch, dass es bei der verg