Descriptionwe’re looking for an exceptional customer success manager to join our latam team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of retail, and is passionate about creating long-term value through data-driven insights.if you're a natural problem solver with a strong consulting background, fluent in english, and excited to work in a fast-paced saas company, this might be the perfect fit for you.what you will doown and manage a portfolio of customers across latam, guiding them from onboarding through full adoptionact as the primary point of contact for clients, building trust at all levels, including executive stakeholderslead customer-facing meetings, business reviews, and technical deep divesuse your analytical skills to uncover insights, improve product usage, and demonstrate roiensure client success by aligning implementation and value realization with business goalscollaborate with cross-functional teams (product, bi, solutions engineering) to ensure smooth deliveryidentify expansion opportunities and areas for optimization based on datatravel domestically within the latam region as neededrequirementsbsc in industrial engineering and management – requiredmaster’s degree – preferredgraduated with honors or demonstrated academic excellence3–5 years of experience in consulting, project management, or customer-facing rolesstrong analytical background with proven experience in bi, sql, and data storytellinghands-on experience with bi tools – requiredfluent english – mustfamiliarity with saas environments – requiredprior experience working in a product company – a strong advantagedeep understanding of the retail industry – requiredknowledge of toc (theory of constraints) – strong advantageself-starter, proactive communicator, and highly organized
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