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voip service intern @ ai rudder
imagine a world where businesses connect with their customers through seamless, natural conversations, powered by ai. That's the future we're building at ai rudder. Our ai voice robots are transforming multiple companies, automating routine tasks, and providing valuable data insights.
we're looking for a driven voip service intern. You'll be a vital part of our team, ensuring the reliability and quality of our voip service in key markets like mexico, brazil, and colombia. You'll play a crucial role in maintaining high service standards, identifying and resolving issues, and ultimately contributing to a seamless communication experience for our users. This is your chance to make a real difference in how people connect.
what you'll do
* monitor daily voip voice service connection rates and other key performance indicators (kpis) across our target markets
* regularly sample and analyze voip voice service call quality to identify areas for improvement
* proactively address and resolve voip voice line issues, working closely with other teams to ensure swift resolutions
* contribute to process improvements and best practices for voip service quality management
what you'll need
* bachelor's degree or higher in a relevant field
* fluency in english and spanish
* excellent organizational and communication skills, with a strong analytical mindset
* a results-oriented approach, a strong sense of responsibility, and a passion for continuous learning
* ability to work effectively in a team environment
bonus points
* experience with voip monitoring tools and technology
* familiarity with telecom industry standards and best practices
* portuguese proficiency is a plus, and chinese proficiency is even better
seniority level
internship
employment type
full-time
job function
administrative, engineering, and information technology
industries
software development, it services and it consulting, and technology, information and media
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