Company descriptionarista networks is a fast growing, multi-award winning company which has pioneered and delivered software-driven cloud networking solutions for large data centre storage and computing environments.job description- oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including rma rates, mtbf, and reliability ratio.
- analyze rma, failure analysis, and repair data.
identify trends and raise quality alerts when necessary.
drive resolution, containment, and mitigation plans for such quality alerts.
- conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within manufacturing, engineering, product marketing, and customer support.
- oversee operational performance of failure analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including fa cycle times, fault duplication rates, and fault isolation rates.
- collaborate with product engineers, hardware engineers, and test engineers in debug of specific field rmas.
- review and approve failure analysis results.
ensure status of rma and failure analysis cases are updated in arista support case management systems.
- drive learnings from rma / fa back into manufacturing, engineering, and support teams.
- publish external-facing failure analysis reports to arista support teams.
- oversee the set-up of new products into failure analysis operations.
- work with cross-functional teams (test, engineering, diagnostics, tac) to improve and scale root cause failure analysis capabilities.qualifications- bachelor's degree in electrical engineering, mechanical engineering, or related field- experience in high-tech manufacturing (preferably networking equipment)- experience working with contract manufacturing partners- experience in pcba manufacturing, electro-mechanical assembly, and associated processes- broad knowledge of test, diagnostics, failure analysis, and debug techniques- foundational knowledge in quality and reliability performance metrics- ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing- basic understanding of erp systems and supply chain concepts- self-starter who has the ability to handle multiple tasks in a fast paced environment- ability to influence and motivate internal and external partners- strong communication and presentation skills- experience in failure analysis, service, and repair operations a plusadditional informationall your information will be kept confidential according to eeo guidelines.
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