Change manager at nocjob summarynoc change manager will lead a team with the target to ensure that activities within the noc scope are executed, followed up and done accordingly to sla and kpi's. The change manager will drive and secure all activities are performed on an adequate and timely basis for the different stakeholders.the change manager is responsible for ensuring that all network changes are planned, assessed, approved, implemented, and reviewed in a controlled manner — minimizing risk to live services.unlike the incident manager (who reacts to outages), the change manager focuses on preventing outages caused by planned activities.responsibilities & tasksensure every change request (cr) is logged in the itsm tool.classify change type:standard change – pre-approved, low risknormal change – requires review and approvalemergency change – urgent fix (often linked to incidents)assign:risk levelimpact levelpriorityrisk & impact assessmentreview technical implementation plans.assess:services affected (voice, lte, 5 g, mpls, fiber, core)number of customers/sites impactedsla implicationsrollback feasibilitymaintenance windowmaintenance window governanceensure changes are scheduled during approved windows.avoid conflict with:other major changespeak traffic hourscritical business eventsmanage change calendar.prevent overlapping risky activities.communication managementnotify stakeholders:noc teamscustomer careenterprise clients (if required)position qualificationscore competences:outstanding english and spanish communication and presentation skillsbe customer and business oriented and have consultative approachproblem solving and analytic thinkingvery good understanding of leadership frameworkcreative & innovativeable to lead and motivate people, to promote responsibility and to facilitate diversity & awarenessknowledge of huawei's existing and future product/services portfoliosense of urgency with quality as a key deliverablestrong background in managing/effecting changeexperience with the interpretation of quality indicators to detect and implement corrective actionresults focused, priority setting to resolve conflicting goals with restricted resourcesa thorough and methodical approach to workhighly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.experience with multiple customers/ multiple accounts and prioritiesunderstanding of financial aspects of the roleminimum qualifications & experience requirements:at least 3 years' experience in people managementbachelor's degree in computer science or electrical engineering and 4 years relevant telecom experience within noc operation or at least 7 years of relevant telecom experience in customer support.understanding of 2 g-3 g-4 g telecom networks, access network, network elements and telecom servicesgood knowledge of microsoft office suitegood knowledge of radio frequencycustomer issue handling