Location: 100% Remote
Experience: 3+ years (ServiceNow + JavaScript)
English: B2+ (Upper-intermediate or higher)
What You’ll Do
- Configure and develop ServiceNow (Catalog Items, Workflows, Flows, Portals, Workspaces, UI Policies, Business Rules, ACLs, MID Servers, Record Producers, Reports, Performance Analytics).
- Configure Jira and Confluence (Workflows, Issue Type Schemes, Field Configurations, Spaces, Plugins, Permissions).
- Handle user administration, permissions, reports, configurations, and provide training support.
- Troubleshoot and resolve production bugs using Incident Management best practices.
- Write and maintain technical documentation, including diagrams and inline code comments.
- Support platform upgrades and perform regression testing.
- Identify and optimize platform performance issues.
- Contribute to and maintain a shared technical knowledge base.
Requirements
- 3+ years of ServiceNow administration/development/implementation experience.
- 1+ years of Confluence administration/development/implementation experience.
- 1+ years of Jira administration/development/implementation experience.
- 3+ years working with ITSM solutions in enterprise environments.
- Experience with databases (MySQL, Oracle, SQL Server, etc.).
- Experience integrating applications using web service architectures and data markup formats.
Nice to have:
- 3+ years of experience with JavaScript.
- Experience with web technologies (HTML, CSS, JavaScript, Angular, XML, REST, Jelly, etc.).
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
- ITIL v3 certification.
- Aha! Roadmaps experience.
Benefits
- Major & minor medical insurance (includes spouse and children).
- Life insurance.
- Savings fund.
- Grocery vouchers.
- Christmas bonus.
- Career path development.
- Telework allowance.
- Wellness & cultural support programs.
- Discounts at universities (Tec de Monterrey, UAG) and language schools.
Please send your updated CV in English to start the process!
📌 Technician Level III (ServiceNow & Atlassian)...
🏢 Launch Consulting Group
📍 Ciudad de México