About Ingredion:
Join Ingredion,whereinnovation impacts lives worldwide! Without even realizing it,you’veexperienced our work in your favorite chocolate, yourpet’sfood, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whetheryou’rejust starting your career or bringing years of experience,there'sa place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location:
Workplace type: Remote
Shift pattern:Standard global business hours
As aSenior Product Owner – Digital Platforms, you will define and drive thestrategic evolutionof Ingredion’scustomer‑facingdigital ecosystem, includingMyIngredion.com (Global Digital Helpdesk), ensuring these platforms delivermeasurable customer experience, commercial, and productivity impactat enterprise scale.
This role is accountable for translatingcustomer and commercial strategy into scalable digital capability—owning product vision, prioritization, and outcomes—whileestablishingtheoperating model, governance, and execution infrastructurerequiredto sustain and scale delivery across regions. In doing so, the role ensures strategic momentum ismaintainedeven when regional capacity or ownership gaps arise, protecting continuity, alignment, and value realization.
This role reports to the Director of Commercial Capabilities andoperatesas a senior individual contributor with enterprise‑level decision authority.
What you will do:
1. Own the end‑to‑end productvision, scope, and roadmapforMyIngredionand the Digital Helpdesk as integrated global digital platforms.
2. Drive the investment caseto supportoperation,maintenance, andgrowth ofthe platform as part of the Ingrediondigital ecosystem
3. Serve as the single owner of the product backlog, prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.
4. Ensure continued platform maintenance and operational continuity, including:
5. Monitoring platform health, usage, and performance
6. Ensuring defects, tech debt, and operational gaps are addressed
7. Acting as interim owner where regional Product Owner or Business Ownership gaps exist.
8. Step in to support regions when capability, capacity, or ownership gapsemerge, ensuring delivery momentum, decision‑making continuity, and adherence to global standards.
9. Design and build the operating infrastructurerequiredfor execution, including:
10. Clear RACI and ownership models
11. Repeatable intake, prioritization, and governance processes
12. Scalable ways of working that regions can adopt and sustain.
13. Partner with delivery teams and vendorsin an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post‑go‑livehypercare.
14. Exercise product governance and decision rights, including scope trade‑offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.
15. Drive adoption, training, and change enablement, ensuring regions are equipped not only to launch, but tooperateand continuously improvethe platform.
16. Define, track, and act on product KPIs(e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.
What you will bring:
17. 7–10+ years of experience in Product Ownership, Product Management, or Digital Platform roles, ideally within enterprise or B2B environments.
18. Demonstrated experience owning customer‑facing digital platforms (e.g., portals, service platforms, SaaS‑like solutions).
19. Strongexpertisein agile delivery models (Scrum,SAFe, or equivalent), including backlog ownership and prioritization.
20. Proven ability to influence across global, cross‑functional stakeholders without direct authority.
21. Experience working with technology, UX, analytics, and external vendors to deliver scalable digital solutions.
Who you are:
22. A customer‑centric product leader who balances customer needs with business outcomes.
23. Comfortable making decisions in ambiguity and managing competing priorities.
24. Data‑driven, outcome‑focused, and disciplined about value realization.
25. Adept at enterprise‑scale collaboration, governance, and change leadership.
26. Clear, confident communicator withstrongexecutive presence.
Why JoinIngredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive.Createthefuturewithusandenjoy:
27. Total Rewards Package– Competitive salary and performance-based pay recognizing your contributions to our success
28. Comprehensive Benefits & Wellness Support–Health, long-term savings, and resources for your physical, mental, and emotional well-being
29. Flexible Work Arrangements –We value flexibility tosupport you bothprofessionally and personally
30. Career Growth – Learning, training, and development opportunities.
31. Employee Recognition Program –A culture of real-time appreciation, with personalized recognition rewards globally
32. Employee Referral Program– Refer top talent and earn a bonus ifthey’rehired
Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available:
Yes, Within Country