Call center specialist (technical support)
location: chihuahua, mx
salary: $16,000 - $23,000/month (mxn)
the specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro‑mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
a day in the life
* enter and manage support cases, return material authorizations (rma), and customer information into the business system
* enter and manage sales order for spare parts as needed
* work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
* prepare and communicate necessary status and tracking as requested/required
* manage complex customer accounts, returns processes and reporting needs as required
* provide occasional after‑hours and weekend support for a major customer
* other projects as assigned by the manager or team lead
what you’ll need
* 3-5 years’ experience providing technical support in a professional setting, comparable technical field experience or combination of both
* hs diploma or equivalent required
* ability to communicate in english is required, french speaking is a plus
* excellent interpersonal, written, and oral communication skills
* excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections
* must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* ability to learn and navigate new software/business changes quickly
* excellent attention to detail and accuracy
* ability to multi‑task/manage multiple projects at one time
what we offer
comprehensive medical, dental, & vision benefits; life insurance; savings fund; generous paid time off & company paid holiday schedules; reimbursement for continuing education & 50% of textbook costs; and more.
about us
midtronics is a fast‑growing company with an energetic, passionate, and innovative leadership team. As the world is determined to reduce carbon emissions and improve vehicle safety, the rapid evolution of the transportation industry - from electrification and connectivity to autonomous vehicles — midtronics, is a committed partner in developing superior battery management solutions to meet those exciting challenges in the years ahead.
vacante para la empresa back office de chihuahua en chihuahua, chihuahua
job description: we are looking for customer service representatives with great interpersonal skills and who are people oriented, who will be taking inbound calls from the front desk at doctors' offices.
responsabilidades
* take inbound calls from the front desk at doctors' offices.
* stay on top of any updates and being highly organized with patients and doctors' information.
* be extremely punctual and follow schedules and policies rigorously.
* effectively read, talk and comprehend clients as they are attending calls.
skills and qualifications - hard and soft skills
* 1) a very proficient english level with an accent as native as possible.
* 2) great reading comprehension skills.
* 4) an outstanding work ethic.
* 5) must be detail oriented and highly organized.
* 6) must have been working in previous jobs for at least 1 consecutive year in each company and this is non‑negotiable.
* 8) customer service experience of around 2 to 3 years would be preferable.
* 9) highly skilled in microsoft, teams and outlook.
nível de educación deseada
media superior
nível de experiencia deseada
nível medio
función departamental
atención al cliente
industria
call centers / telemarketing
vacante para la empresa back office de chihuahua en av universidad -chihuahua, chihuahua
we are seeking a supervisor of operations for our client travel pass group dedicated to hotel reservations sales, where your main responsibility will be leading a team of sales agents, tracking kpis, ensuring process quality, and sales metrics.
requerimientos
* 1. Ingles avanzado
* 2. Experiencia en ventas y como supervisor +6 meses
nível de educación deseada
básica
nível de experiencia deseada
nível medio
función departamental
comercial / ventas
industria
call centers / telemarketing
habilidades
* inglés
* bpo
* sales
customer service manager
the customer service manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs. This role oversees effective demand management through robust processes and a well‑trained, motivated team. The manager ensures timely responses to customer needs, on‑time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.
educational requirements
• bachelor’s degree required. • minimum 5 years of experience in customer service, demand management, or supply chain. • at least 2 years of experience in management or leadership role. • advanced english. • experience in a harness manufacturing company (essential).
key responsibilities
* managing a team of account coordinators and team leads.
* ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.
* overseeing on‑time and cost‑effective processing of ship tickets.
* driving on‑time delivery improvements and following up on past‑due elimination.
* identifying customer escalations and coordinating timely internal responses.
* monitoring demand variations and ensuring proper alignment with production and logistics.
* coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.
* recruitment and hiring processes for the customer service department (involved and consulted).
* continuous improvement initiatives related to customer satisfaction and operational efficiency.
* development and implementation of overall customer service team strategies.
* new customers or part launches, ensuring smooth communication and transition with internal and external stakeholders.
competencies
proficiency in bpcs, advanced knowledge of microsoft excel, strong organizational, analytical, and problem‑solving skills, excellent communication and interpersonal abilities, proven ability to coach, develop, and motivate teams, results‑oriented with a continuous improvement mindset.
vacante: representante de atención al cliente
condiciones laborales: modalidad presencial. Ubicación avenida universidad 2727, parques de san felipe, 31203 chihuahua, chih., méxico. Horario tiempo completo, lunes a viernes. 7:00 am – 4:00 pm / 11:00 am – 7:00 pm (el horario se asigna una vez seas seleccionado).
descripción del puesto
estamos en búsqueda de un customer service representative con inglés avanzado para brindar apoyo integral a empleados de clientes. Este rol funcionará como el primer punto de contacto, atendiendo consultas relacionadas con nómina, asistencia, tecnología de hr, beneficios y otros procesos operativos. La persona en este puesto será responsable de investigar, resolver o canalizar solicitudes al equipo correspondiente, asegurando un servicio empático, profesional y eficiente.
responsabilidades principales
* recibir y filtrar llamadas confidenciales de empleados.
* canalizar dudas y casos a supervisores, hr, account managers u otros equipos.
* resolver consultas sobre:
o pto (vacaciones)
o depósitos y recibos de pago
o inscripción a beneficios
o deducciones
* asistir a los usuarios con cambios de contraseña y problemas de acceso a sistemas.
requisitos
* mínimo 1 año de experiencia en customer service (indispensable).
* diploma de preparatoria (obligatorio).
* licenciatura en recursos humanos o carrera afín (deseable).
* inglés avanzado c1 (comunicación verbal y escrita).
* experiencia o familiaridad con sistemas crm.
* capacidad para trabajar de forma autónoma y en equipo.
* excelente organización, manejo del tiempo y atención al detalle.
* habilidad para resolver problemas manteniendo una actitud empática y profesional.
competencias clave
* servicio al cliente
* comunicación efectiva
* empatía
* resolución de problemas
* organización y seguimiento
* colaboración en equipo
pregunta(s) de postulación:
* en una escala del 1 al 10, donde 10 representa un nivel avanzado o fluido, ¿cómo calificarías tu nivel de inglés?
* ¿vives en chihuahua (indispensable)? Debido a que esta es una vacante presencial en chihuahua.
* ¿tienes 1 año de experiencia en customer service (indispensable)?
lugar de trabajo: empleo presencial
summary
planning, directing and overseeing the alldata customer operations area in btssc to encourage optimum performance results.
key responsibilities
* 30% coach, mentor and develop staff, including onboarding process for new hires and career path development
* 20% develop processes for performance management aligned with alldata/az culture that encourage the employee to succeed
* 10% communicate regularly with other areas and upper management team members to increase the effectiveness
* 20% plan and allocate resources effectively to meet the departmental kpi’s
* 20% review performance data and establish feedback systems. Prepare and maintain reports for upper management.
education and/or experience
• level of formal education: a bachelor's degree (ba, bs) or equivalent. • area of study: it / management / business. • years of experience: 5-7 years. • type of experience: customer service, high volume call center, management, leadership.
ottimate - customer service specialist
ottimate is an ai‑powered ap (accounts payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice‑to‑payment lifecycle.
the role
as a customer service specialist at our organization, you will be an integral part of the scaled customer success team, primarily focusing on support tickets requiring account‑related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the support group and specialized teams.
responsibilities
member of scaled customer success team
* provide prompt and courteous responses to general customer inquiries in alignment with our current customer service level agreements (slas).
* collaborate with team members within the support or customer success groups to address customer inquiries and issues.
* actively participate in team meetings and training sessions to stay informed about product updates and improvements.
specialized tasks
* our scaled customer success program manages a high volume of accounts using a one‑to‑many approach. As a part of this team, you will assist the scaled customer success managers in preparing data and presentations related to annual renewal proposals as well as quarterly business reviews as well as responding to and resolving customer inquiries regarding their account with ottimate.
* collaborate with experts in specific areas to address complex customer issues in a singular group.
* escalate issues to leadership as necessary to ensure a high level of customer satisfaction with our product and service levels.
oversight and assistance
* seek oversight and assistance from managers when addressing challenging customer queries or technical issues.
* collaborate with higher‑level team members to enhance skills and knowledge in the resolution of customer problems.
requirements
* previous experience in a customer‑facing role is preferred.
* basic understanding of technical support concepts and troubleshooting techniques.
* strong english communication skills with the ability to convey technical information in a clear and concise manner.
* collaborative mindset and willingness to seek assistance and guidance when needed.
* familiarity with jira, freshdesk, salesforce, maxio or similar systems is a plus.
* familiarity with accounting terminology is a plus.
* familiarity with erp integrations is a plus.
equal opportunity statement
ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.
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