Based out of any andritz location
brief description
as service sales manager, you will be responsible for securing the service business sales targets in coordination with your leader. As part of the regional team, you are the salesperson identifying and acquiring new customers within our service business and the link between the customer account and the regional organization. With particular focus on wear parts, your primary objective will be to drive business growth with customers directly or indirectly through agents. You will identify new customer opportunities, drive the initial sales efforts to successful recurring order intake, achieve revenue and profitability targets and ensure the highest level of customer satisfaction.
key responsibilities
service sales manager:
your main tasks:
* secure order intake and sales within your designated regions.
* proactively sell spare parts, repairs, and service products through regular customer visits.
* manage key accounts for assigned regions and customers.
* generate and process customer inquiries efficiently.
* maintain customer needs accurately in the crm system.
* ensure timely preparation of offers in close collaboration with the backoffice sales team.
* conduct contract and price negotiations in compliance with andritz regulations
* (technical services, terms of sale: prices, payment, down payments, guarantees, and deadlines).
* acquire service orders and spare parts packages effectively.
* communicate target-oriented with decision-makers at operational levels.
* mediate between customer needs and service department requirements.
* promote framework maintenance agreements actively.
* develop optimal service concepts for customers using digital solutions.
* prepare offers and sales contracts.
* coordinate with local sales representatives by communicating information, providing technical support, setting targets, and managing orders.
* represent andritz nonwoven & textile (pnt) at trade fairs, symposia, and conferences.
* support marketing concepts for the spare parts business.
* monitor market trends and competitor activities to identify business opportunities.
* provide technical training and support to customers and internal teams.
* prepare regular sales reports and forecasts for management review.
* ensure customer satisfaction by addressing complaints and resolving issues promptly.
* collaborate with the product development team to provide customer feedback and influence product improvements.
technical skills & knowledge
your profile:
* successfully completed degree in mechanical engineering or industrial engineering.
* experience as a sales or customer service engineer (m/f/x) in the nonwoven or textile industry, or as a maintenance or production engineer (m/f/x) for disposable, durable, and textile product lines.
* deep knowledge of customer relationship management (crm).
* proven track record in achieving sales targets and driving business growth.
* knowledge in pneumatic, hydraulic, and electrical controls.
* proficiency in sap and common ms office products is an advantage.
* fluent in english, both written and spoken.
* additional foreign language skills are an advantage.
* strong customer and solution orientation.
* confident demeanor and excellent negotiation skills.
* good commercial and contractual understanding.
* cross-cultural understanding and strong market and competitive intelligence.
* ability to work collaboratively in a global team environment and across different departments.
* competence to handle multiple tasks and projects simultaneously.
* innovative mindset with the ability to develop creative solutions to complex problems.
* strong responsibility, decision-making ability, independence, organizational skills, and resilience.
* commitment to continuous learning and staying updated with industry advancements and best practices.
* willingness to travel regularly (more than 60%).
* language skills:
* english (must)
* spanish, portuguese (one or both required)
* french, german (helpful)
soft skills (skills and behaviors)
organizational #1andritzway
customer focus:
* resolve issues with colleagues and other business organizations in a way that appears seamless to the customer
* listen and fully understand the customer’s needs.
* bring the voice of the customer into all our conversations and actions.
* check whether my customer is also a customer of other business organizations and team up to ensure a seamless customer experience.
* foster strong partnerships with stakeholders to maximize customer value.
ownership for performance
* keep promises.
* focus on fixing the problem without blaming others.
* take responsible action rather than waiting.
* focus on outcomes while respecting compliance, safety, and processes.
* look for the simplest way to do what we want to do
share commitment
* align the interests of the group with my own or those of our team/business organization.
* adopt other people's good ideas or initiatives, rather than "reinventing the wheel.”
* encourage collaboration.
* give, accept, and ask for feedback and help.
* apply learnings from successes and mistakes and share them with other business organizations.
* offer resources to others outside my team or business organization to help them resolve their challenges
openness
* listen to others to fully understand their ideas
* openly share what i know with others
* show trust in the ability of others by encouraging them to deliver or to make prompt decisions
* walk the talk
position
communicative, ability to express ideas/concepts in a clear and consistent manner
negotiation skills, ability to meet win-win relationships with customers, colleagues, or other andritz divisions
capability to establish strong relationships and collaboration with all stakeholders, especially with customers, and to navigate the matrix organization effectively
ability to meet sales deadlines, budgets, and targets
informal people management, ability to select, engage and develop people for achieving business goals
intercultural and interpersonal competencies, being able to build trust in relationships between the different regions
a genuine team player with a collaborative mindset
proactivity and willingness to take responsibility and work independently as well as within a team
school education
minimum
mechanical and or electrical technical qualification. Sales training.
good to have
maintenance management qualification
experience
experience
minimum 3 years of experience of sales within industrial b2b service business.
strong leadership and people management skills with the ability to effectively communicate and collaborate within a matrix organization.
industrial sector
electrical or mechanical engineering, industrial automation, capital equipment manufacturing
other requisites
* availability for domestic and or international travel: based on business needs but at least about 50% of working time
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.