The ops sup analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops sup analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- update help content used by knowledge hub end users to service client inquires, as needed
- execute work assigned, including annual review certification and change requests
- serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- conduct needs assessment and update content or develop content related solutions according to business requirements
- research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- monitor work progression ensuring completion of assignments by requested due date
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 0-2 years relevant experience
- proficient in microsoft office
- ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- self-motivated and detail oriented
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time-
- view citi's _eeo policy statement_ and the _know your rights_ poster._