*job summary*
*responsibilities*
- manage user accounts, permissions, and licenses within hp’s collaboration platforms.
- monitor system performance and ensure the availability and reliability of hp’s collaboration platforms.
- troubleshoot and resolve issues related to these collaboration platforms and services.
- implement and maintain hp's security best practices and standards to protect data and ensure compliance with organizational policies.
- provide end-user training and support to enhance productivity and user satisfaction.
- demonstrates technical leadership and exerts influence outside of immediate team.
- applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g. Active directory, exchange, database administration).
- collaborate with other it professionals to integrate hp’s collaboration platforms with other enterprise systems.
- stay up to date with the platform latest features and updates and implement them as appropriate.
- conduct training sessions and create documentation to help users effectively utilize our collaboration platform.
- integrates technical expertise and business understanding to create superior solutions for hp and customers.
- assist in the development and implementation of best practices for using hp’s collaboration platforms.
- mentors and consults with team members and other organizations, customers and vendors on complex issues.
*education & experience* recommended*
- bachelor’s degree in information technology, computer science, or a related information technology, or any other related discipline or commensurate work experience or demonstrated competence.
- typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or other related fields.
- experience with zoom video conferencing platform.
- excellent problem-solving skills and the ability to troubleshoot complex issues.
- strong communication skills and the ability to work effectively with end-users and other it professionals.
- proactive approach to system management and a commitment to continuous improvement.
- experience with powershell scripting for automation and management tasks.
- familiarity with itil practices and principles.
*preferred certifications*
- microsoft 365 certified: fundamentals or associate level certifications.
*cross-org skills*
- effective communication
- results orientation
- learning agility
- digital fluency
- customer centricity
*benefits*:
hp offers a comprehensive benefits package for this position, including:
ohealth insuranceodental insuranceovision insuranceolong term/short term disability insuranceoemployee assistance programoflexible spending accountolife insuranceogenerous time off policies, including; -4-12 weeks fully paid parental leave based on tenure-11 paid holidays additional flexible paid vacation and sick leave (us benefits overview)
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