Job title: systems operations expert
job description:
we are seeking a highly skilled systems operations expert to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our web platform applications.
your primary responsibility will be to provide escalated technical support for web platform application issues. This will involve diagnosing and resolving complex problems through in-depth analysis, as well as escalating unresolved issues to development teams with detailed documentation.
in addition to providing technical support, you will also be responsible for performing system monitoring, maintenance, and optimization to ensure platform stability and performance. This will involve identifying and addressing performance bottlenecks, software bugs, and system errors.
you will also assist in the deployment, configuration, and updates of applications on web platforms, develop and maintain technical documentation, including troubleshooting guides, standard operating procedures (sops), and knowledge base articles.
responsibilities:
* provide escalated technical support for web platform application issues
* diagnose and resolve complex problems through in-depth analysis
* escalate unresolved issues to development teams with detailed documentation
* perform system monitoring, maintenance, and optimization
* identify and address performance bottlenecks, software bugs, and system errors
* assist in the deployment, configuration, and updates of applications on web platforms
* develop and maintain technical documentation
required skills and qualifications:
to be successful in this role, you will need to have a solid understanding of devops and ci/cd best practices, as well as full-stack development experience with proficiency in java and at least one ui framework such as react.
you should also have a working knowledge of relational (sql) and nosql databases and their integrations with applications, experience in content management systems (cms) like adobe experience manager, and experience with cloud computing platforms, ideally aws.
key requirements:
* a solid understanding of devops and ci/cd best practices
* full-stack development experience with proficiency in java and react
* experience in cms like adobe experience manager
* experience with cloud computing platforms like aws
benefits:
we offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
why work with us:
we are an equal opportunities employer and welcome applications from all qualified candidates. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
about us:
we are a leading provider of information technology services, with a global presence and a commitment to delivering exceptional results for our clients.