Finality: manage customer and/or supplier order portfolios and supervise customer deliveries.
main missions
* manage shipments
o oversee the proper execution of shipments.
o liaise with customers and give advance notification of any anomalies.
o ensure coherence of the order book. If anomalies are detected, notify a senior manager.
o analyse late deliveries weekly.
o publish results every day, at the end of each week and at the end of each month.
o occasionally print out shipment preparation lists to give to the store keeper.
o manage stock by checking the various indices during modifications.
o order suitable transportation means.
o update the customer closure calendar daily.
o inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption.
* manage delivery calls
o check that e.d.is are correctly integrated.
o retrieve requests from the web.
o input requests that are not in e.d.i.
o ensure that the order book is kept up-to-date.
* help to manage internal and external flows in certain organisations
o help to create logistics department instruction sheets/procedures.
o report to the logistics manager.
o analyse causes and decide on suitable means and methods required to complete assigned missions.
* manage logistic customers claims on customer web portal
purpose: manage customer and/or supplier order portfolios and supervise customer deliveries.
essential job functions
abilities:
* ability to contact customers in person and possess excellent communication skills.
* able to prioritize and operate proactively.
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