At the forefront of innovative technology, we empower individuals to thrive through streamlined complaint evaluation and processing.
role overview:
this position oversees activities related to complaint assessment and resolution. The team lead will provide strategic direction, mentorship, and coaching to team members, ensuring compliance with global standards.
the key responsibilities include:
* mentoring and developing direct reports through regular reviews, meetings, and interactions
* fostering a positive culture with clear communication regarding goals and objectives
* providing leadership, training, and feedback to team members
* establishing and tracking daily team metrics to ensure performance targets are achieved
* promoting industry best practices and standards through metrics, dashboards, and kpi scorecards
by leveraging their expertise, the successful candidate will drive efficiency and effectiveness in complaint resolution, ultimately enhancing the overall customer experience.
required skills and qualifications:
• strong leadership and mentoring skills
• excellent communication and interpersonal skills
• ability to analyze complex issues and develop effective solutions
• experience with complaint resolution and management processes
• strong analytical and problem-solving skills
what we offer:
• competitive salary and benefits package
• opportunities for professional growth and development
• collaborative and dynamic work environment
• recognition and reward for outstanding performance