*additional information*job number*job category*event management*location*the st. Regis costa mujeres resort cancun, carretera puerto juarez-punta sam sm 001 mz 002 lote 07, isla mujeres zona continental, quintana roo, mexico, *schedule*full time*located remotely?*n*position type* management*job summary*responsible for preparing all event documentation and coordinates with sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.this position primarily handles events of average complexity.ensures their property events have a seamless turnover from sales to service back to sales.recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.*candidate profile*education and experience*- high school diploma or ged; experienced (1 - 2 years of experience) in the event management or related professional area.or- 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major; at least 1 year experience in the event management or related professional area required.*core work activities*managing event logistics and operations*- ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.- greets customer during the event phase and hands-off to the event operations team for the execution of details.- adheres to all standards, policies, and procedures.- ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.- manages group room blocks and meeting space for average to large-sized assigned groups.- identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.- uses his/her judgment to integrate current trends in event management and event design.- acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).- participates in customer site inspections and assists with the sales process as necessary.- performs other duties as assigned to meet business needs.- solicits feedback from the property departments to identify areas for improvement to enhance the event planner's experience.*ensuring and providing exceptional customer service*- delivers excellent customer service throughout the customer experience and encourages the same from other employees.- empowers employees to provide excellent customer service.- sets a positive example for guest relations.- coordinates and communicates event details both verbally and in writing to the customer and property operations.- makes presence known to customer at all times during this process.- oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.- follows up with customer post-event.- responds to and handles guest problems and complaints.- uses personal judgment and expertise to enhance the customer experience.- stays available to solve problems and/or suggest alternatives to previous arrangements.- works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.- emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.- interacts with guests to obtain feedback on product quality and service levels.- ensures hourly employees understand expectations and parameters for event activities.*leading event management teams*- conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.- leads formal pre-event and post-event meetings for average to large-sized assigned groups.- facilitates various meetings as he/she perceives necessary (banquet event order meeting, block review, etc).*supporting and coordinating with the sales and marketing function*- assists in the sales process and revenue forecasting for customer groups.- up-sells products and services throughout the event process.- forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.*conducting human resources activities*- reviews comment cards and guest satisfaction results with employees.- observes service behaviors of employees and provides feedback to individuals and/or managers.- assists in the development and implementation of corrective action plans.- take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.- works with the property staff and customers to address operational challenges associated with his/her group.- performs other duties as assigned to meet bu