Our client, a luxury resort community, is seeking an experienced Accounts Receivable Manager to strategically and operationally manage the Accounts Receivable area in San Jose del Cabo. This role is crucial for ensuring an exceptional and personalized service experience for Members and international clients. The successful candidate will contribute directly to the financial health and cash flow of the hotel by maintaining strong relationships with high-level foreign clients. Advanced proficiency in English is required to communicate with international guests and clients. The ideal candidate should be prepared to work in a professional, discreet, and collaborative environment. This full-time role has statutory benefits and the opportunity for career development within a well-known luxury hotel group.
Responsibilities:
* Direct and supervise the daily and monthly issuance of invoices to guests, agencies, groups, and corporate accounts, ensuring accuracy and timeliness in each process.
* Oversee and validate charges, payment application, and account reconciliations, guaranteeing the integrity of financial information.
* Design and execute collection strategies for overdue accounts, achieving agile and respectful payment recovery, aligned with hotel service standards.
* Maintain effective, professional, and bilingual communication (English and Spanish) with foreign clients, strengthening long-term relationships.
* Coordinate with Reception, Reservations, and Sales to validate charges, contracts, and payment conditions, fostering collaborative work between areas.
* Generate, analyze, and present reports on aging balances, revenue flow, bad debts, and collection trends for decision-making.
* Prepare information and provide support for internal and external audits, ensuring compliance with group accounting policies and tax regulations.
* Ensure compliance with quality, confidentiality, and service standards, protecting the hotel's interests and the client experience.
* Manage and record operations in financial and hotel systems (Opera, PMS, ERP, SAP, among others) with high standards of accuracy.
* Lead, motivate, and develop the Accounts Receivable team (2-3 people), ensuring impeccable customer service and departmental efficiency.
* Identify opportunities for continuous improvement in collection and invoicing processes to optimize response times and strengthen client relationships.
Qualifications:
* Bachelor's degree in Public Accounting, Finance, Administration, or a related field.
* 3+ years of experience in accounts receivable or accounting areas in luxury hotels or AAA properties.
* Knowledge of accounting standards, tax regulations, and collection processes.
* Familiarity with electronic invoicing and SAT regulations.
* Advanced English proficiency (100% indispensable, oral and written).
* High attention to detail and a strong sense of urgency.
* Organization, follow-up, and numerical skills.
* Effective communication and professional demeanor.
* Ability to work under pressure and in a multicultural team.
* Absolute integrity and confidentiality.