Job description this is a hybrid position that requires working from our office in parque industrial del norte two days per week.
please note that while the role typically follows administrative hours, 24/7 rotating shifts may be required based on business needs .
responsibilities of the dispatch manager include but are not limited to: lead and develop a team of dispatch supervisors and service desk agents across a 24/7 operation, located in both the u.s. and mexico.
drive resolution of customer issues by ensuring timely and accurate dispatch and coordination oversee ticket flow and coordination with technical support and field service teams establish and maintain performance standards to meet customer and contractual requirements monitor team performance, identify trends, and drive continuous improvement initiatives develop and maintain favorable relationships with internal stakeholders, escalation teams, and regional partners ensure consistent communication and alignment across shifts, teams, and regions manage staffing, scheduling, and shift coverage to support business needs drive a culture of accountability, responsiveness, and customer-focused execution #li-dr2 basic requirements high school degree or ged is required.
bachelor's degree is a plus.
5+ years of experience in customer service, service desk, or dispatch operations is required.
2+ years of leadership experience managing supervisors or teams is required.
experience working in a 24/7 operational environment strong leadership, communication, and organizational skills experience developing collaborative relationships across cross-functional teams proficient computer skills with emphasis on windows and google-based applications travel requirements under 10% relocation provided none position type experienced referral payment plan yes eeo statement motorola solutions is an equal opportunity employer.
all qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
we are proud of our people-first and community-focused culture, empowering every motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
if you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.