Corus consulting we are a consulting firm with more than 20 years of experience with different clients worldwide; we have a presence in europe, the united states, asia and mexico.
we are looking for your talent to work as:
technical support analyst storage
here is how, through this exciting role, you will contribute to bmc software's and your own success:
* investigate, troubleshoot, and resolve complex customer issues related to bmc products and integrations in a timely and effective manner
* communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
* document all technical interactions and resolution steps within bmc's support systems to maintain a high-quality knowledge base
* collaborate with engineering and r&d to escalate and resolve technical defects or product behavior concerns
* share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture
* participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage
to ensure you're set up for success, you will bring the following skillset & experience:
* you have a customer-centric mindset with excellent verbal and written communication skills
* you bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
* you hold a bs in computer systems or a related technical field — or equivalent hands-on experience in systems/application programming
* you have 5+ years of hands-on experience with z/os mainframe technologies including jcl, jes, uss, smp/e, tcp/ip, ispf, sdsf, and catalogs
* you are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in smp/e and z/osmf
* you have proficiency in z/os storage management tools such as fdr, ca-disk, dfhsm, and dfsms
* you are familiar with additional technologies such as unix file systems, tcp/ip, linux on ibm z, oracle/db2 databases, and middleware tools like apache, tomcat, websphere, or aix
* advance english from b2
we offer:
* medical and dental insurance:
(provider: gnp seguros):100% paid by bmc from the first day of employment with the company. Additional mxn 6,600.00 pesos per fiscal year for minor medical expenses (reimbursable amount).
* life insurance
(provider: gnp seguros): up to 24 months wages.
* savings fund:
13% of salary, not to exceed deductible & cap limits (cap changes every year). The employee receives this money in january of the following year.
* meal ticket
(provider: si vale): 10% of salary, not to exceed deductible & cap limits. (cap changes every year). Value is provided per month, per employee.
* gym:
annual reimbursable value.
* vacation days:
bmc gives the employee 15 business days of paid vacations (see more information in the vacation policy).
* vacation premium.
* christmas bonus:
bmc pays for 30 days christmas bonus in december of each year. The amount that the employee receives will be prorated based on time worked during that calendar year.
* milk stork:
for traveling mothers, a convenient breast milk delivery service to support your breastfeeding journey while on the go.
* employee assistance program (eap)
: our employee assistance program offers confidential support and resources to help you manage personal or work-related challenges.