Join a team recognized for leadership, innovation and diversityhoneywell aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers.the global customer care organization within honeywell aerospace is responsible for excellence in customer service and in executing customer requirements.key responsibilities- enter contracts for msp, supporting new aircraft enrollments, contract transfers, and renewals.- provide support for the sales, contracts, and customer accounts teams.- execute all tasks with a high degree of accuracy.- develop proficiency in sap and related systems including the myaerospace portal.- support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.- manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.- responsible for maintaining metrics relating to workload and revenue generating activities.- display strong written and verbal communication and presentation skills.other responsibilities- support aam aftermarket contracts for happ and mpp programs.- collaborate effectively with internal honeywell resources to provide solutions.- responding to customized contract requests expedited and / or preferential.- actively participate in team meetings, process improvement teams, and other activities as assigned.key success measurements- customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.you must have- bachelor's degree in business, customer service, operations, or related field- experience in the aerospace industry is strongly preferred- demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment- ability to make sound business decisions and take quick actions to execute- exceptional verbal and written communication skills- demonstrate strong analytical and problem solving skills- ability to work collaboratively with multiple honeywell entities by developing and maintaining effective relationships- excellent time management and organization skills- working knowledge of export requirements and/or government regulations is a plus- ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times- demonstrated ability to work in a changing environment is strongly preferred great grasp and passion for customer serviceadditional information- * job id*:hrd*- * category*:customer experience- * location*:circuito aerospacial no. 2,mexicali,baja california,*,mexico- nonexempt