Job Description
Major Duties and Responsibilities
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department
1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operational system
3. Track and Trace TRANSCON Files and reporting
4. Use export TRANSCON Workflow on daily basis
5. Ensure accurate and timely client and vendors billing.
6. Ensure delivery of freight and timely clearance when applicable
7. Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
8. Contribute to maintain good relationships with suppliers
9. Meet compliance at all times to regulations internal and external in accordance with government regulations.
10. Understand department process flow, and looking for best practices to improve operational efficiency and productivity
11. Ensure all customers standard operating procedures in place and updated in the DLSOPs
12. Meet KPI standards in accordance with the Company’s procedures
13. Network communications, timely responses to emails and requests (internal and external)
14. Escalation of problems to Management when necessary
15. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
16. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
KNOWLEDGE & BEHAVIORS:
Knowledge:
17. Expeditors’ Company Policies and Procedures
18. Basic local regulatory knowledge for compliance
19. Global Logistics Industry knowledge
20. Hazardous materials certification (preferred)
Behaviors:
21. Positive and willing to help attitude
Qualifications
Skills:
22. Pro-active, strong organizational skills.
23. Good computer skills (Excel, Word)
24. 90% Fluent in English
25. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.