Overview
infosys – production support lead / technology lead
we are seeking a technically skilled and detail-oriented production support lead to join our custom pos operations team for rent-a-center. This leadership role is critical in ensuring the stability, reliability, and performance of racpad pos. The ideal candidate will bring strong experience in typescript, node.js, react.js, and be well-versed in database concepts, particularly with postgresql. Familiarity with itsm framework is essential for success in this role.
qualifications
basic
* bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
* at least 10 years of experience in information technology and a minimum of 5 yrs. experience in production support and would be capable of solving problems and programming.
mandatory skillsets
* experience with relational and no-relational database structures – postgresql (primary) and oracle pl/sql (secondary).
* experience with servicenow for incident, change and problem management.
* proficient in spanish and english communication.
* guide the team in troubleshooting, debugging, and resolving technical issues.
good to have
* experience with amazon web services - s3, sns, sqs, lambda, etc.
* work experience in typescript, nodejs and reactjs.
* experience with version control tools like gitlab.
* experience using monitoring tools like bigpanda, logzio or grafana.
* understanding of continuous integration and devops.
other relevant experience
* experience and desire to work in a global delivery environment
* ability to work in a diverse/multi-stakeholder environment
* experience in retail domain
* coordinate daily support operations and ensure adherence to slas.
* participation in on-call rotations and support during off-hours may be required.
shift roster
* working from tuesday to saturday/sunday to friday
* first shift from 8 am to 5 pm
* second shift 11 am to 8 pm
about us
infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an ai-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
eeo
infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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