Job description
this position is responsible for driving the optimal operation of the quality and formation area in mexico. The successful candidate will establish lineups and procedures to deliver exceptional customer service experiences and ensure proper training for our team members.
key responsibilities:
* coordinate the training program and manage resources needed for the entire mexico operation.
* lead the mexico quality and training team, comprising up to ten positions that report directly.
* establish standards for quality control aligned with client needs.
* monitor and respond to customer inquiries or complaints regarding service delivery, developing action plans in collaboration with the operations area.
* support the implementation of new customer projects, defining requirements for training and quality assurance.
requirements
essential skills and qualifications:
* advanced english skills (c1 level).
* 3-5 years of experience as a quality and training manager.
* knowledge of six sigma at least green belt level (desired).
* business administration degree or related field.
* passion for delivering exceptional customer experiences.
* ability to adapt to change.
* goal-oriented mindset.
* strong leadership abilities.
benefits
full-time employment opportunity with competitive compensation package including productivity bonus.
work arrangements
8-hour work schedule.