Sr. Analyst, quality control, customer experience 1 day ago • be among the first 25 applicants get ai-powered advice on this job and more exclusive features. Sites: querétaro & las fuentes this position reports to: salvador huerta summary the person responsible for quality control must have advanced knowledge in mechanisms for the design, implementation, measurement, and management of outcomes of quality processes applicable in processes and customer services, for internal or external users. Also knowledge of transactional operational processes within gbs: both distributor service and internal. Overview recruiter: alma martinez the person responsible for quality control must have advanced knowledge in mechanisms for the design, implementation, measurement, and management of outcomes of quality processes applicable in processes and customer services, for internal or external users. Also knowledge of transactional operational processes within gbs: both distributor service and internal. Experience in feedback (face to face sessions) and continuous improvement sessions with operation’s teams, as well as experience in using scorecard and audit methodologies. It has technical skills that allow it to use technology to select processes to evaluate, avoiding time-consuming manual monitoring or auditing processes. How you would contribute ensure that the service strategy is executed. Ensure the execution of the processes, aligned and following the quality standards in the services offered by the gbs. Generate a cycle of continuous improvement. Facilitate the creation of standards and goals for measuring the service offered or process. Generate insights that allow the standardization of processes within the gbs. What’s special about the team customer experience is a team specialized in quality control methodologies, generation of satisfaction indicators applying statistical methods. With extensive experience and knowledge of the business, high mastery of the sales and marketing plan, as well as the 100 main contact processes of our distributors at the gbs mexico level. In a team made up of members with an average tenure of more than 5 years at herbalife. Qualifications advanced english level strong customer and results orientation data analysis & interpretation experience in the use of herbalife systems: genesys, hcm, hdms, salesforce excellent written & verbal communication skills and simplify information ability to effectively manage confidential/highly sensitive information execute action plans effectively according to deadlines desirable: power bi, ms forms, ms power apps education bachelor’s degree (business, engineering, systems engineering, technology or equivalent) – in progress or completed – (desirable) seniority level mid-senior level employment type full-time job function quality assurance industries wellness and fitness services referrals increase your chances of interviewing at herbalife by 2x j-18808-ljbffr