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* monitor security events received through alerts from siem or other security tools.
* revise alerts escalated by end users.
* carry out level 1 triage of incoming issues, including initial assessment of event priority, incident determination, and routing of security or privacy data requests.
* conduct limited incident response for low-complexity security incidents.
* maintain the assigned ticket queue.
* participate actively in incident resolution, even after escalation.
qualifications
* technical degree or coursework in computing.
* at least 1 year of experience in a soc.
* proficiency in security information and event management (siem) solutions.
* familiarity with security tools such as firewalls, ids, and vulnerability scanners.
* knowledge of security essentials.
* experience in security incident handling and forensics.
* nice to have: fluency in english and spanish (b2 level desired).
* understanding of cyber threats like malware, phishing, and ddos attacks.
* general network knowledge, including tcp/ip troubleshooting.
* ability to trace endpoints on the network based on ticket information.
* familiarity with system logs and their interpretation.
this position is based in queretaro.
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
industries
* it services and it consulting
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