Amex gbt is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What you'll do
provide end-to-end technical support for okta, including initial troubleshooting, root cause analysis, and issue resolution.
Support identity access management systems, including ldap, sso, saml, and ws-fed protocols.
Develop and maintain backend services using java and frontend applications using javascript frameworks.
Write code/scripts to build user scenarios leveraging okta apis and sdks to reproduce and resolve issues.
Collect information and document bugs for engineering teams related to api and product issues.
Deliver high-quality customer support via written communication, live chat, conference calls, and in-person interactions.
Meet or exceed customer expectations for response quality, timeliness, and overall experience.
Provide feedback to training and documentation teams to address common or emerging issues proactively.
Support 24/7 operations in a 3-shift environment.
What we’re looking for
8+ years of experience in okta support space.
Okta certification (mandatory).
3+ years in customer and technical support roles.
Strong experience with identity access management, supporting ldap, sso, saml, or ws-fed.
Proficiency in java (backend) and javascript (frontend).
Excellent analytical and organizational skills, customer service and communication abilities.
Willingness to support 24/7 operations.
Knowledge of okta api and sdks preferred.
Familiarity with bug tracking and documentation tools.
Experience or knowledge using prompts and coding agents (e.g., claude, cursor, copilot).
Location
mexico city, mexico
the #teamgbt experience
flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion inclusion in every aspect of our business at amex gbt. You can connect with colleagues through our global inclusion groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
Equal employment opportunity
all applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Disability accommodation
furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the amex gbt recruitment privacy statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).
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