Development and Execution of HR Strategy in a range of Human Resources functions, including Employee Relations, talent sourcing and selection, associate relations, retention, conflict avoidance and resolution; HR administration, reporting and health and safety program support; and Engagement.
Responsibilities:
· Promoter and monitor of company values.
· Strategic Partner to all department leaders for people management strategy.
· Coordinate with all functional and departmental directors to ensure they understand the necessary aspects and needs of human resources, and execute all HR functions.
· Vigilant of any employee-related issues internally and externally.
· Compliant and aligned with Standards and Policies.
· Monitoring of labour board cases and ensuring legal liability is within the company's goals.
· Monitor and consistently interact with Lawyers to ensure proper management of cases and the negotiation process.
· Establish and monitor communication channels with all employees.
· Manage and control department expenditure within agreed budgets.
· Ensure compliance with health and safety norms in accordance with local law.
· Assure all policies are aligned with the integral contact agreement.
· Assure that all employee relations and engagement activities adhere to company policies and procedures, including but not limited to, guidelines establishment and follow-up, employment terminations, and overall discipline matters.
· Assure employee development based on a periodical performance review, training needs analysis process and/or designed career path programs.
· Through effective recruitment and selection, ensure that the right people are located in the correct staff positions and follow authorised ratios and organisational development plan.
· Strategic design of employee motivation activities calendar.
· Develop strategy and ensure the creation of action plans to follow up on employee satisfaction surveys, committees, exit interviews, channels and other company climate measuring tools.
· Review interpret, and implement the improvement process to comply with GPTW certification goals.
· Establish and conduct a recurrent attrition analysis cycle plan.
· Creation of retention strategy for company employees at all levels, with priority on agent attrition.
· Read and sign the policies.
Education and Specific Training:
Bachelor's Degree in Administration, Law, Human Resources, Psychology or related field
Master's Degree in Labour Relations, Psychology, Organisational Development or related fields (Preferred)
· 10 years of experience as a Manager
· 5 years’ HR management Roles
· 5 Years’ Experience in Labour Relations, Staff Recruitment, Employee Retention and Satisfaction Programs, Administration of Performance Management.
Technical Skills:
· Intermediate usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint)
· Intermediate knowledge of call center systems (AVAYA CMS Supervisor (or equivalent))
· Quality tools
· Root cause analysis
· Cause and effect diagrams
· Nearshore market: English proficiency level 3 / Spanish native or fluent
Soft and specific skills
Customer Orientation
Teamwork
Communication
Initiative
Leadership
Strategic Thinking
Team Development
Results-Oriented
Change Management
Empowerment
This is an On-site job located in Mexico City
At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us. If you decide to share this information, it will be treated confidentially.
At TP, we celebrate and value diversity
Seniority level
- Seniority level
Director
Employment type
- Employment type
Full-time
Job function
- Job function
Human Resources
- Industries
Outsourcing and Offshoring Consulting
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📌 Human Resources Director
🏢 TP
📍 Ciudad de México