Your job
as a customer fulfillment representative, you will strengthen customer relationships and drive a high-quality customer experience by managing pre-order and post-order activities from order requirements through shipment. You will serve as a key liaison between customers, sales, and the guadalajara plant—helping ensure delivery commitments are met, issues are resolved quickly, and outbound execution supports customer satisfaction and site performance.
our team
you will be part of the guadalajara plant organization (initial scope: cs & tf) and report to the site material manager or material manager. You will partner closely with planners, buyers, logistics, and warehouse teams, and coordinate externally with supply chain hub planners, sales, customers, and csr to align demand, production, and shipping.
what you will do
* own end-to-end customer order fulfillment communication, ensuring clear alignment on requirements, delivery dates, and shipment details.
* drive customer satisfaction by coordinating cross-functionally to meet delivery commitments and customer required dates.
* resolve customer order fulfillment concerns with urgency, responsiveness, and a solutions-focused mindset.
* support schedule agreement accuracy by analyzing customer requirements trends and escalating misalignments to csr.
* enable efficient outbound execution by aligning mrp, production output schedules, and warehouse shipping plans to the right sales orders.
* manage customer portal interactions to proactively identify schedule changes, keep stakeholders aligned, and ensure timely asn submission.
* improve outbound freight performance by optimizing shipment strategies and identifying orders that should be charged to the customer due to short lead times.
* strengthen site delivery performance by analyzing crd/mpd results and driving actions to address delivery metric gaps.
* provide visibility through key internal reporting (e.g., sto/str and backlog capture) that supports execution and decision-making.
who you are (basic qualifications)
* bachelor’s degree (4-year).
* at least 2 years of customer service experience in a manufacturing industry.
* basic computer skills, including windows-based software.
* working knowledge of erp or mrp systems (sap knowledge is a plus).
* effective english communication skills with the ability to clearly express ideas and exchange information.
what will put you ahead
* bachelor’s degree in management or engineering.
* 3–5 years of customer service experience in the electronics or semiconductor industry.
* ability to analyze data and propose sound solutions.
* intermediate spreadsheet and/or database skills.
* sap knowledge.
who we are
at koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
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