*description*
*what you will do in your role*:
- support customer(s) and representatives when conducting quality system or process audits to agreed-upon standard by:
- define how the molex qms works in tandem with customer quality plans
- demonstrating/providing internal documentation and data as proof of compliance
- ability to convey process to recognized automotive industry standards
- being adept in describing molex internal business process including product release, process control/testing, non-compliant material management, document/data management and change review.
- perform data analysis and provide monthly/ quarterly reporting.
- lead audit teams to ensure that implementation, training, and go-live actions are meeting or have met the customer(s) expectations. Determine necessary quality improvement factors and activities.
- initiate and drive problem-solving/8d activities internally or at customer sites regarding performance drop-off or product failure.
- work with customers and molex engineering/manufacturing/supply chain/ product teams to resolve problems
- produce or provide proof of compliance using molex internal documentation or modification of such to provide clear evidence
- conduct regular quality review meetings with customers on quality planning and implementation, product reliability, case closure time, and overall product experience with emphasis on assessing customer satisfaction levels
- ensure systems are captured in business processes consistent with customer expectations
*the experience you will bring*:
*requirements*:
- minimum of 3 years' experience as customer quality engineer in automotive or electromechanical technology business
- bachelor's degree in the sciences
- management systems experience
- experience using tools to identify root cause (8d, dmaic, 5 whys, etc.)
- asq certification and iso19011 training is preferred
- familiar with iso9001, iso/ts16949, vda or equivalent standards.
- implementation or sustainment of a quality management system
- experience in the implementation of core tools including apqp, ppap, spc, msa, fmea, and development of control plans
- proficient in microsoft office/office 365, sap
*what will put you ahead*:
- must be a highly responsible individual who can work independently and with mínimal supervision
- strong service acumen with commitment to customer satisfaction
- excellent written and verbal communication skills
- strong work ethic and willingness to learn
- ability to work in noisy and busy environment
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