Overview
your career begins at timken. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, timken offers opportunities to improve the efficiency and reliability of machinery that keeps industry in motion. This position provides customer service support to timken customers to establish and maintain customer focus and satisfy customer requirements. The role drives efforts to support internal customers (sales, supply chain, finance, among others) and external customers, end users and prospects to achieve business goals.
essential responsibilities
* communicating with customers and sales on specific job requirements, deliveries, quotes, inspection reports and other customer related information.
* follow up for shipping arrangements for incoming and outgoing product.
* logistical support: work with import & export analyst to assure customer delivery requirements.
* estimating: responsible for creation of quotes and customer inspection reports based on market pricing. Maintain all special pricing and customer programs and properly state lead times and delivery based on shop load.
* master scheduling: responsible for loading shop schedule to maintain the business goals as they relate to sales, otd and past due.
* communicate expedite, intercepts or special customer requests and work with operations to meet the shop schedule.
* business plan achievement: support management to deliver objectives for shipments, gross margin, on-time delivery and cost control with high responsiveness, reliability and competence to customers and distributors.
* communicate with sales representatives and customers to ensure quality and delivery per established kpis.
* manage outsource and vendor supply chain to ensure supplier on-time delivery.
minimum qualifications
* bachelor degree required
* ability to communicate in both english and spanish
* sap knowledge
all qualified applicants shall be treated equally according to their qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
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