We are seeking a skilled trainer to support our team in delivering excellent service through effective training. This individual will focus on enhancing the skills, efficiency, and knowledge of staff, ensuring that all processes align with our company's standards. The ideal candidate is an experienced trainer with a strong background and a strong understanding of the operations department
key responsibilities:
* training development: design and implement comprehensive training programs focused on back-office operations, including patient scheduling, billing, insurance handling, and inventory management.
* onboarding new hires: oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.
* ongoing staff training: conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.
* process documentation: create and maintain updated training materials, manuals, and process documentation for back-office operations.
* performance evaluation: monitor and assess trainees progress, providing feedback and identifying additional training needs.
* cross-functional collaboration: work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service.
requirements:
* experience: minimum of 2 years of experience as a trainer, preferably in training the operations or administrative department.
* skills: excellent communication, presentation, and interpersonal skills; capable of training a diverse team.
* education: [bachelor's degree or relevant certification, if applicable]
* tech-savvy: proficient in microsoft office and familiar.
* language: bilingual (spanish and english) preferred to accommodate our client base. Level c1
* visa requirement: must possess a valid visa.
* can do attitude with availability to work on-site.
tipo de puesto: tiempo completo
sueldo: $18, $20,000.00 al mes
escolaridad:
* bachillerato terminado (deseable)
experiencia:
* atención al cliente: 2 años (deseable)
idioma:
* inglés (deseable)
lugar de trabajo: empleo presencial