About this role
we are seeking a skilled professional to fill a highly demanding position. The ideal candidate will be responsible for providing escalated technical support for web platform application issues, diagnosing and resolving complex problems through in-depth analysis.
key responsibilities
* provide expert-level technical support for web platform application issues, utilizing advanced diagnostic techniques to identify root causes.
* perform system monitoring, maintenance, and optimization to ensure platform stability and performance.
* assist in deployment, configuration, and updates of applications on the web platform.
* develop and maintain comprehensive technical documentation, including troubleshooting guides, standard operating procedures (sops), and knowledge base articles.
* manage incidents, communicate effectively with stakeholders across all areas, and provide timely updates on progress.
* conduct root cause analysis (rca) for recurring issues and recommend preventive measures or process improvements.
* analyze patterns of failure and issues to advise stakeholders on permanent fixes, improving infrastructure stability and performance.
* utilize tools to automate failure remediation and monitor system health, focusing on continuous measurement of risk and cost.
* actively participate in the change management process to manage risk within the production environment.
* build and improve runbooks to minimize operational errors and improve operational efficiency.
* implement and maintain disaster recovery strategies.
* collaborate with development teams to deploy and maintain in-house or third-party applications.
* support the integration of new technologies, including ai or cloud-based tools, to enhance application performance and efficiency.
required skills and qualifications
* a strong understanding of devops and ci/cd best practices.
* full-stack development experience with proficiency in java and at least one ui framework such as react.
* a working knowledge of relational (sql) and nosql databases and their integrations with applications.
* experience in content management systems (cms) like adobe experience manager.
* experience with cloud computing platforms, ideally aws.
* good skills in analyzing system and application logs.
* proficiency with linux-based operating systems, commands, and utilities, as well as configuration management tools.
* strong ability to debug application issues to identify the underlying root cause.
* good communication skills with the ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders.
* highly self-motivated and able to work in a high-paced environment with tight deadlines.