*city*: monterrey*department*: customer service*recruiter*: angel k. Taylorat flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.to support our ambitious growth in the us, we are now looking to fill the exciting role of dispatcher/customer service representative, our internal call center, in our monterrey, mexico office!*onsite* role in gral.escobedo, n.l. near sendero metro station.*about the role*- pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions- respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - respond-to and coordinate emergency responses- continuously strive to optimize operational processes to guarantee the quality of our services- coordinate personnel responsibilities and vehicle deployment in case of any changes- interact with all parties of the flixbus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers.)- maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times- provide ongoing support to the team lead, traffic control, compliance and emergency management and take on additional tasks to maintain excellence in these areas*about you*- high school diploma plus at least two (2) years' professional experience working in call center (preferably in a field of transportation, security, or other emergency response)- flexibility and ability to work non-traditional hours (our operation is 24/7)- ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions- ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.- fluent in english, fluency in other languages including french, spanish, cantonese and/or mandarin huge pluswe recognize that everyone carries a unique set of valuable skills and experiences.if you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.we want to hear from you!*what we offer*- *travel perks*: 12 free flix vouchers + 12 discount vouchers for friends & family.- *work from (m)anywhere*: depending on your role, work from another location for up to 60 days per year.- *hybrid work model*: we are an office-first company, but we offer flexibility to balance work and life.- *wellbeing support*: access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.- *learning & development*: take advantage of language classes, training courses, and expert-led sessions to grow your skills.- *mentoring program*: connect with experienced colleagues to gain insights and accelerate your career.to view more local benefits specific to each office location,*why join flix?*at flix, you'll find teams that rally together to overcome challenges and spark creativity.we believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.as we continue to expand across the globe, you can make a real difference in how we work.if you're ready to grow and lead your journey, flix is the place for you!Li-onsite