Co-design, prepare and deliver kpis, helping commercial areas and sales organization to measure they performance interconnecting available data with a well-designed kpis strategy.
*main responsibilities*:
1. Design and develop requested kpis from different areas / countries
2. Define and implement initiatives to improve the information homologation and standardization
3. Propose and implement new opportunities to obtain valuable information that can improve the customer experience.
*position challenges*:
manage and coordinate several teams from different countries, cultures, backgrounds, and expectations.
maintain a constantly evolving model with all project's information
*qualifications*:
fluent english
academic background: analytics bachelor degree or similar, +2 years in digital adoption areas or similar
areas of expertise: commercial, customer experience, process & it, analytics, digital tools
technical skills required by role: software skills for data collection and presentation, advanced excel, statistical programming knowledge, ability to articulate data-driven decisions, ability to summarize and present data, well versed in the latest innovations and trends in the market related to data manipulation product and services.
sql / snowflake is a must
soft skills: self-motivated, highly engaged, problem solving, motivated for digital technology, managing uncertainty, critical thinking, time management of projects and relationships.
*internal/external relations*:
internal:
- regional customer experience teams
- regional and country data teams
- global it team
- global commercial development teams
external:
- suppliers supporting projects and some commercial partners such as neoris and ibm
*cemex diversity and inclusion statement*:
at cemex, we recognize the diversity of the world in which we live and in which we do business.
we respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
we promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.