Overviewenroute is seeking a hands-on servicenow practice lead to establish and scale our servicenow practice. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. You\'ll not only lead implementations but also shape the future of enroute\'s servicenow capabilities in mexico and beyond.responsibilitiespractice leadershipdefine and execute the strategy, vision, and roadmap for enroute\'s servicenow practice.build frameworks, accelerators, and ip to drive delivery efficiency and consistency.hands-on deliverylead implementations across servicenow modules (itsm, itom, hrsd, csm).drive architecture, configuration, and complex integrations with platforms like azure, aws, jira, and sap.client engagementact as the primary client-facing expert for customers.run workshops, demos, and executive-level presentations.translate technical solutions into measurable business outcomes.team buildingrecruit, mentor, and grow a high-performing servicenow team in monterrey.promote certifications and ongoing skill development.pre-sales supportpartner with sales on solutioning, rfp responses, and new opportunities.write sows, shape proposals, and help drive business growth.quality & governanceestablish and enforce best practices, standards, and governance across all servicenow engagements.qualificationstechnical expertiseproven, hands-on experience with servicenow (itsm + itom required; hrsd and/or csm a plus).multiple servicenow certifications (csa + 2+ implementation specialist certs).strong background in designing and leading integrations.track record of mentoring servicenow developers.leadership & communicationbilingual (spanish/english) - able to lead u.s. client calls and build local teams.excellent communicator with both technical and c-suite stakeholders.experience in pre-sales: demos, workshops, proposals, and executive engagement.skilled in writing sows and negotiating requirements.mindsetentrepreneurial and growth-driven — you want to build, not just manage.comfortable with ambiguity, but structured and disciplined in delivery.collaborative team player who can also be the face of the practice.benefitsmonetary compensationyear-end bonusimss, afore, infonavitmajor medical expenses insuranceminor medical expenses insurancelife insurancefuneral expenses insurancepreferential rates for car insurancetdu membershipholidays and vacationssick daysbereavement dayscivil marriage daysmaternity & paternity leaveenglish and spanish classesperformance management frameworkcertificationstalisis agreement: discounts at advenio, harmon hall, u-erre, unidtaquitos rewardsamazon gift card on your birthdaywork-from-home bonuslaptop policyequal employmentenroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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