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baker hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The commercial and sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data‑driven insights to optimize sales performance and maximize customer value.
The hse applications support and roadmap dt manager is responsible for the effective management, support, and enhancement of health, safety, and environmental (hse) software applications within an oil & gas organization. This role focuses on ensuring application reliability, providing technical support, and developing strategic roadmaps to align hse technology with business goals.
Responsibilities
application support and maintenance: provide day‑to‑day support for hse applications, ensuring system stability and availability.
Troubleshoot and resolve technical issues in collaboration with it and vendor support teams.
Perform regular updates, patches, and upgrades to maintain application security and compliance.
Strategic road mapping
develop and maintain a long‑term roadmap for hse applications to align with corporate strategy and technological advancements.
Lead the end‑to‑end product lifecycle for digital transformation projects, from ideation to launch and beyond.
Oversee the design, development, and deployment of digital products and solutions, ensuring they meet quality standards and user expectations.
Identify emerging technologies and trends to recommend enhancements or new solutions for hse functions.
Collaborate with stakeholders to gather requirements and prioritize features and improvements.
Stakeholder engagement
partner with hse teams to understand their processes and ensure the applications meet operational needs.
Conduct regular reviews with end‑users and management to address feedback and plan future developments.
Communicate effectively with stakeholders at all levels, providing regular updates on project status, risks, and opportunities.
Partner with our dt and sourcing organizations to keep relationship with vendors, ensuring service levels and deliverables are met.
Collaborate with cross‑functional teams, including it, marketing, operations, and finance, to identify opportunities for digital innovation.
Foster a culture of innovation and continuous improvement within the team and across the organization.
Training and documentation
develop user guides, training materials, and conduct training sessions for hse application users.
Maintain documentation for configurations, processes, and issue resolutions.
Compliance and risk management
ensure hse applications comply with industry regulations and corporate policies.
Understanding of process safety management programs.
Monitor and mitigate risks related to application performance, data integrity, and cybersecurity using data‑driven insights to make informed decisions and optimize product offerings.
Project management
lead or participate in the implementation of new hse applications or modules.
Manage projects for system upgrades and process optimizations, including planning, execution, and post‑implementation review.
Experience with waterfall project implementation and agile methodologies and tools, such as scrum and kanban.
Meet or exceed key performance indicators
systems uptime and reliability.
User satisfaction scores via servicenow application or equivalent.
Timeliness and success of application upgrades or enhancements.
Alignment of the hse application roadmap with organizational goals.
Required qualifications
bachelor’s degree in information technology, engineering (environmental, civil or industrial) or computer science, environmental science, or a related field. Mba or ms in environmental engineering or relevant certification is a plus.
Strong understanding of hse processes and regulatory compliance requirements in the oil & gas industry, including training in osha/hazcom regulations, code of federal regulations (cfr) for labelling requirements of hazardous materials and their international global equivalent (americas: mainly us, canada, mexico and brazil and europe).
6–10 years of experience in application support, preferably within the oil & gas or hse domain.
Strong understanding of digital technologies and trends, including cloud computing (azure implementation projects and system migrations), data and analytics using databricks or equivalent platforms as well as use of sql, ms sql server and server maintenance (azure and on‑prem).
Strong understanding of reporting requirements and connectivity between sphera intelligent authoring and sap to create data structures in databricks or similar platforms for end users to create reports.
Understanding of process safety management programs.
Experience with hse software solutions such as sap eh&s, enablon, intelex, gensuite, sphera intelligent authoring, sphera environmental compliance, sphera cloud and sccm or similar.
Proficient with label form creation and maintenance of hazardous materials in sphera intelligent authoring or equivalent software.
Proficient with sds form creation and maintenance of hazardous materials in sphera or equivalent applications.
Proficient in troubleshooting, systems integration, and data management.
Desired requirements
experience in a chemical manufacturing facility or similar industry.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
Proven experience as a product manager, preferably in digital transformation or related fields.
Have been involved in or led implementations of environmental applications.
Strong analytical and problem‑solving skills, with a data‑driven approach to decision‑making.
Excellent communication and stakeholder management abilities.
Experience in strategic planning and technology road mapping.
Familiarity with itil processes and methodologies is a plus.
Ability to work collaboratively in cross‑functional teams.
Excellent project management skills, with the ability to manage multiple projects simultaneously.
Business acumen
demonstrates the initiative to explore alternate technology and approaches to solving problems.
Skilled in breaking down problems, documenting problem statements and estimating effort.
Has the ability to analyze impact of technology choices.
Demonstrates knowledge on technical topics, such as caching, apis, data transfer, scalability, and security.
Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders.
Demonstrates knowledge of the competitive environment.
Business opportunity
our people are at the heart of everything we do at baker hughes. We know we are at our best when all our employees are thriving, engaged, and able to bring their full potential to work. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at every level to bring out the best in everyone.
Working for you
our inventions have revolutionized energy for more than a century. But to keep moving forward into the future, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution.
The baker hughes internal title for this role is: digital technology specialist - technical program management.
About us
we are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join us
are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker hughes company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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