Job title: supply chain logistics expert
we are seeking an experienced supply chain logistics expert to join our team. The ideal candidate will have a strong background in logistics, supply chain management, and customer service.
* the successful candidate will be responsible for proposing and challenging logistic process evolutions to improve customer satisfaction, automate order entry, expediting, order processing, editing, follow-up, spare part processing, and shipping processes.
* he/she will ensure prompt and thorough handling of all customer inquiries, claims, and complaints, chargebacks, repairs, and returned material.
* provide satisfactory solutions to customers related to lead times and delivery dates.
* manage marketing demand forecast and backlog to determine optimum inventory levels and appropriate stocking programs.
* drive follow-up and determine causes that affect service levels.
* coordinate with the manufacturing floor to provide schedule production.
* interface with engineering, purchasing, and accounting to develop, implement, and drive systems for production scheduling.
* analyze business growth on products to balance scheduling of new and existing products.
* review delivery dates with customers.
* review urgent orders to check with plant for improvement on delivery dates.
requirements:
* 2+ years of experience in customer service, schedule production, materials, and supply chain.
* bachelor's degree in engineering.
* desirable experience on oracle system.
* knowledge of shipping and logistics.
* manage and develop personnel.
* make to order system.
* english advanced and fluent.
prefrences:
* management and negotiations with external and internal customers.
* launch of new projects.
* management of billing systems.