*senior it support engineer*:
*at rain instant pay*
remote, latam
*about rain*:
rain is the fastest-growing earned wage access (ewa) fintech in the u.s. We serve $2.5 million employees and are backed by top investors like qed and prosus. We have raised nearly $400m in funding, including the largest series a in fintech history, and recently closed our series b to fuel our next stage of hypergrowth.
Our platform helps people avoid unnecessary financial stress while helping employers boost retention, productivity, and employee well-being. We're driving a movement toward financial freedom, and we are just getting started.
*about the corporate it team*:
*what you'll do*:
- drive it automation initiatives using scripting or low-code/no-code platforms to streamline workflows
- provide high-quality, customer-focused it support for our global teams (noram, emea, latam, india)
- administer and secure google workspace (user provisioning, security, troubleshooting)
- manage device lifecycle and compliance using workspace one uem/mdm and oversee end-to-end it asset lifecycle
- document it processes, manage knowledge bases, and contribute to soc2, iso 27001, and pci dss compliance efforts
- lead onboarding and offboarding operations, coordinating with compliance, people, and security
- support key collaboration platforms (jira service management, slack, zoom, confluence, etc.)
*who you are*:
- you have at least 7 years of it experience, including 2+ years in a senior or lead role
- you are a proactive problem-solver with a hands-on approach, adaptable to fast-paced, agile environments (startup experience preferred)
- you are an excellent communicator with a strong customer-focused mindset and proven cross-team collaboration skills
- strong documentation and project management abilities
- passion for leveraging ai tools in it operations or familiarity with ai-enhanced solutions
*required qualifications*:
- advanced proficiency in google workspace administration & workspace one uem/mdm solutions
- experience with jira service management administration
- proven success in driving it automation and hands-on experience with it asset management
- expert supporting mac, linux, and windows, and in designing small-to-medium office network infrastructure
- familiarity with compliance frameworks like soc2, pci dss, or iso 27001
*diversity, equity and inclusion commitments*:
*what’s next*:
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