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job description
we are seeking a seasoned ux/ui designer to design the end-to-end customer experience for our customer identity and access management (ciam) experience. This role focuses on creating a cohesive and scalable experience across authentication and access touchpoints, including login flows, account creation, mfa, and customer communications via email. You will play a key role in delivering polished assets, a comprehensive design library, and brand-aligned guidelines to ensure consistent experiences across platforms.
key responsibilities
1. design system development & maintenance: establish and maintain a centralized figma component library for our ciam product, ensuring consistent design patterns for web and mobile applications. This includes scalable ui components, screen templates, and interaction standards for user-facing access flows, covering web and email channels.
2. complete ciam screen & email suite: over six months, develop a comprehensive library of customer-facing ciam screens and transactional emails (login, signup, mfa, password recovery) optimized for usability and cross-device compatibility.
3. ciam enterprise design guideline: collaborate with digital marketing smes to create a dynamic, living ciam enterprise design guideline in figma, encompassing visual branding, accessibility standards, tone, and application guidance for both product and marketing use.
4. sprint-based design execution: work within 2-week sprint cycles to deliver finalized figma mockups and email templates ready for developer handoff. Coordinate with content strategists and legal reviewers to ensure all copy is approved and compliant before finalization.
5. email & interface ux strategy: lead the ux and visual design for high-impact, high-volume customer emails and screens, emphasizing clarity, accessibility, and seamless experiences across authentication interactions. Design for both web and email channels.
6. cross-functional collaboration: partner with product managers, engineers, content strategists, legal teams, and marketing leads to ensure designs meet business needs, user expectations, and regulatory standards. Work with the po to create a roadmap for deliverables.
7. design qa & continuous improvement: support design quality assurance during development and contribute to ongoing optimization through heuristic evaluations, usability insights, and regular library updates.
qualifications
* 3-5 years of ux/ui design experience, preferably with enterprise or customer-facing applications; experience with ciam, onboarding, or access flows is highly preferred.
* proven experience in building and maintaining design systems and pattern libraries using figma.
* expertise in designing responsive web and mobile interfaces, along with dynamic, brand-compliant email templates.
* strong understanding of ux best practices for authentication flows, accessibility standards, and regulatory considerations (such as legal copy in communications).
* proficiency in figma and related tools (e.g., figjam, adobe creative suite).
* excellent communication, collaboration, and presentation skills, with experience working in agile/scrum environments.
* ability to manage design deliverables within sprint cycles and effectively incorporate stakeholder feedback.
seniority level
* mid-senior level
employment type
* full-time
job function
* other
industries
* technology, information and internet
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