Job title: customer service specialist / sales representative / call center specialist
experience: 1+ year – 9+ years
skills: customer service, sales, call center
job description
the customer service sales representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & service consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
essential functions
* promoting and saving products and services
* providing an excellent customer experience via phone
* negotiating and completing save/service order requests from customers
* working with customers patiently, tactfully, and efficiently
* accurately informing customers of various fees and adjustments
* providing options to the customer based on product and service needs
* ability to follow tactical call flows to optimize the customer experience
minimum requirements
* excellent skills in the following areas: communication – interpersonal – analytical – problem solving.
* basic math skills, data entry skills, and sales aptitude
* understanding of hardware (peripherals) with moderate‑to‑high level software, and hardware troubleshooting skills
* ability to multitask in a fast‑paced environment
preferences
* previous customer service experience in a high volume
* 2+ years of call center experience or equivalent required
* 1 yr contact center and 1 yr retention experience are preferred
* high school diploma or the equivalent
* 18 years of age or older
paid training will be for 5 weeks. We cannot have people going on long vacation for the first 2 months. If you have someone going for vacation outside of the 5‑week training window.
training schedule will be shared before onboarding.
our operations schedule is from 8 am to 8 pm est (m‑f). We are looking at candidates who can work any 8‑hour schedule within that 12‑hour window. We are not looking for resources who are looking for a particular shift. Some ot will be required now and then. At this time we are not supporting on weekends but that may come up in the future.
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