Overview
join to apply for the tour reception representative role at marriott vacations worldwide.
responsibilities
* coordinate the daily opening and closing of the tour desk
* perform daily maintenance to concierge assistant
* ensure that the data from the property management system is imported to concierge assistant on a daily basis
* process daily call list from the property management system for the vscs
* assign arrivals to vscs in the property management system
* log all general information appointments/inquiries in gi log
* distribute premiums to guests who have toured
* ensure that the starpoints distributed to guests for touring are submitted to corporate to be redeemed
* prepare and maintain daily tour booking schedule
* screen all customer activity per tour qualification guidelines
* monitor daily tour activity and sales executive availability, and report discrepancies to the appropriate manager
* accurately compile and enter daily tours and related statistical data
* generate daily and monthly tour activity summaries for distribution to key personnel and post for vscs
* maintain daily communication with vscs regarding tour bookings and daily tour schedule
* exercise excellent judgment in scheduling tours to maximize tour production
* exercise excellent judgment during tour over-bookings and other challenges to ensure a positive customer experience
* maintain excellent customer service techniques; deal with customers professionally and courteously
* interact with all personnel and maintain positive, professional relationships with co-workers
* maintain close communicative relationships with marketing and sales management to ensure program efficiency and standards
* assist marketing management in executing special projects, as directed
* track inventory, order and maintain tour desk supplies
qualifications/competencies
* bilingual proficiency (english and spanish)
* computer literacy, including microsoft office, excel, and microsoft word
* mathematical skills
* reasoning ability to solve problems and deal with a variety of concrete variables in situations with limited standardization
benefits
* competitive salary
* superior benefits of law
* 2 days off per week
* professional development opportunities
* good work environment
marriott vacations worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
#j-18808-ljbffr