The assistant branch manager is an entry level managerial position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team.
the overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.
*responsibilities*:
- provide banking service to customers according to the current branch processes and procedures
- assist in creating an environment in which sales, service and operation employees and segment partners excel
- support portfolio growth and develop talent by coaching tellers to identify referral opportunities and perform sales/referral activities
- find solution to follow up disputed questions or customer's complaint
- participate in vault opening/closure, register procedures and completion of all related documents
- inform and educate customers about banking products and services, remote channels, and mobile banking.
- ensure compliance to operational goals, security procedures and risk requirements in accordance with existing procedures/processes
- responsible for assisting in managerial responsibilities
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- previous relevant experience
- previous experience in banking and management required
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
- *job family group*:
consumer sales
- *job family*:
branch sales
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi's _eeo policy statement_ and the _know your rights_ poster._