We are looking for a detail-oriented and compassionate Patient Service Representative (Spanish Bilingual) to join our growing healthcare team. This role is ideal for someone who thrives in a fast-paced environment, excels at communication, and is passionate about delivering exceptional patient experiences — all while seamlessly switching between English and Spanish.
Key Responsibilities:
- Serve as the first point of contact for patients through phone, email, and other communication channels
- Schedule, reschedule, and confirm patient appointments accurately and efficiently
- Verify and update patient information and medical records
- Handle patient inquiries, concerns, and service requests with professionalism and empathy
- Coordinate with medical staff and other departments to ensure smooth patient flow
- Assist with billing, insurance verification, and payment processing
- Maintain confidentiality and comply with HIPAA regulations and company policies
Requirements
- At least 2 years of experience as a Patient Service Representative or in a related healthcare administrative role specializing in Gastroenterology
- Bilingual in English and Spanish (verbal and written)
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Proficiency with scheduling systems, EMR/EHR software, and basic office tools
- High attention to detail, problem-solving mindset, and ability to work under pressure
Work-from-Home Device Requirement:
- Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher
- Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
- Work Environment: Quiet, well-lit space with minimal background noise
Benefits
- Permanent Work From Home
- Weekly Paychecks
- Fixed Weekends Off
- HMO Reimbursement on your 90th day
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we?
MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.
Why work for Bizforce?
Bizforce is a general remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
📌 Patient Service Representative (Spanish Bilingual) | Permanent WFH
🏢 BizForce
📍 México