HCL is looking for a Service Desk L1 French with below requirements:
Job description:
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• High school (B.Sc. or Diploma)
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience is mandatory
• Technical helpdesk or technical call center experience is necessary (6 months)
• Willing to work in 24 x 7 operations
* Great level of French spoken and written
What we offer:
* Life insurance
* Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
* Minor Medical Expense Insurance.
* Savings Fund (up to MXN $3,800 monthly)
* Food vouchers (up to MXN $2,925 monthly)
* 30 days bonus
* 10 days of vacation in the first year, increasing by 2 as dictated by law.
Location:
* Guadalajara, Jalisco.
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