About us
committed to building the next generation of 100% software-based mobile networks, combining devops with telecommunicationsexpertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
as part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.
we are growing our mexico-based team and looking for operation and support engineers.
tasks
what you’ll do:
* continuous operations of the solution.
* support client’s tech teams 24/7 via an online portal, phone, email, and chat.
* manage incidents to resolve all issues within the agreed sla, including escalation to higher support levels when necessary.
* troubleshoot ims telco or cloud-related issues.
* keep clients updated on the progress.
* continuously monitor the deployed solutions.
* continuously improve internal processes and kpi.
requirements
our ideal new colleague:
* experience with linux machines (setup, admin, operation).
* experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
* debugging and tracing skills (wireshark).
* you are experienced with ims.
* very good communication and customer handling skills.
* fluency in english.
* available to work in rotating shifts
* experience providing support to technical clients and their teams.
nice to have:
* knowledge of signaling standards and protocols such as sip and diameter.
* experience with kubernetes administration.
* worked with public clouds like aws and gcp.
* experience in mobile networks (epc and 5g).
benefits
a little more about our culture and why you should join
* work-life-balance is a priority: flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
* we are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
* we offer you the culture of a fast-growing start-up with the maturity of an enterprise company
* we are more interested in your experience and knowledge than formal degrees
* entrepreneurial culture and flat hierarchies
* mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
* home office budget (for full-time employees)
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