-job description
if you’re looking for a career where you can make a real impression, join our global service center (gsc)
- hsbc and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
*senior manager talent acquisition & onboarding*
*role* *purpose*:
accountable for the overall delivery of a sizeable talent acquisition & onboarding function across the global service center (gsc) for offshore services provided to usa. For this role is expected to lead a team to deliver the operation, bau activities and continue a transformation of the function.
*principal accountabilities*
- partner with suppliers (recruitment process outsourcing (rpo), managed service provider (msp) & vendor management solution (vms)) to maximize performance and optimize outcomes in line with service level agreements and customer expectations ensuring a high quality and cost effective service is delivered
- reduce time to fill vacancies to increase potential productivity.
- effective management of cost and maximizing innovative & efficient sourcing solutions
- accountability for diverse sourcing channels and fair selection process, in line with relevant legislation.
- full understanding of the regulatory environment in usa.
Requirements
- fluent in english & spanish
- great stakeholder management
- demonstrable track record in process management and improvement, delivering service excellence and cost reduction through vendor performance management.
- experience in leading large, operational teams (on-site, near and off shore teams), cross border and managing performance of individuals and vendors
- experience in analyzing complex quantitative and qualitative data and making commercial decisions with the outcomes.
- business acumen
- resilience & proven ability to work under pressure within demanding timescales
you’ll achieve more when you join hsbc!
At hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care
*issued by hsbc electronic data processing (méxico) private ltd