Patient services representative
salary: mx$15,000 – mx$18,000 per month
schedule: monday – friday, 8 am – 5 pm pdt
about the role
we are seeking a patient services representative to join our remote medical practice team. This role is primarily focused on patient care and phone-based support, ensuring every patient has a seamless experience from their first call to ongoing follow-up care.
in addition to patient support, you will assist with marketing initiatives and provide occasional administrative support directly to doctors. This is a dynamic position for someone passionate about healthcare, organization, and patient engagement.
key responsibilitiespatient communication & support
* serve as the first point of contact for all inbound calls and patient inquiries.
* guide patients through scheduling, insurance questions, and treatment information.
* convert phone inquiries and opt-in leads into booked consultations using doctorboss and go high level crm systems.
* follow up with past patients and leads to encourage continued care and future appointments.
* maintain accurate patient records and scheduling within drchrono ehr.
patient onboarding & care coordination
* ensure all required forms, records, and preparations are completed before consultations.
* coordinate labs, imaging, and follow-up appointments for patients.
* track and collect patient reported outcome measures (proms) to support ongoing care.
* maintain ehr as the central calendar for appointments and provider availability.
marketing & growth support (approx. 10 hrs/week)
social media management (8 hrs/week)
* create and schedule daily posts across youtube shorts, instagram reels, and facebook.
* use buffer to manage scheduling and optimize content for engagement and seo.
* repurpose video content into engaging educational materials for patients and the community.
newsletter management (2 hrs/week)
* design and send biweekly newsletters through beehiiv.
* highlight educational content, featured services, and relevant products or promotions.
practice engagement & community building
* use go high level crm to tag, track, and nurture patients and leads.
* support patient engagement efforts, including post-procedure follow-ups and testimonials.
* coordinate outreach campaigns to encourage referrals and continued care.
* assist with event-related communications and follow-up routines for community engagement.
administrative support for doctors (occasional)
* provide direct assistance to doctors for urgent scheduling or administrative tasks.
* support special projects or initiatives as needed to ensure smooth practice operations.
qualifications
* healthcare background strongly preferred, such as nursing, physical therapy, or similar experience.
* minimum of 2 years working in a healthcare or medical administration setting.
* english proficiency: c1 level required, with excellent verbal and written communication skills.
* comfortable learning and using software such as drchrono, doctorboss, go high level, buffer, and beehiiv.
* must complete hipaa certification upon hire and maintain annually.
* reliable high-speed internet with a backup connection.
work location
this is a remote, full-time position with consistent weekday hours.
important for posting: in indeed's location field, select mexico (not "remote"). Mention "remote" only in the job description, as above.
job type: full-time
pay: $15, $18,000.00 per month
work location: remote