Now hiring: customer support specialist (fully remote – mexico)
type:
permanent
location:
fully remote in mexico (supporting north york, on)
? Hours:
must be available for 8-hour shifts between
8:00 am – 8:00 pm est
salary band:
148,*,200 mxn
annually
additional info:
$17,000 cad monthly
about the role
insight global is partnering with a major hcm industry leader to hire
customer support specialists
across mexico. In this role, you'll support employees via phone and email on payroll-related inquiries. We're looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency.
if you're bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization — this is for you.
required skills & experience
1+ year of experience in a
customer service
or
call center
environment
fluent spanish & english
(written and verbal)
strong patience, empathy, and urgency when resolving customer issues
proficiency with
microsoft office suite
what you'll do
provide phone and email support to employees regarding
payroll inquiries
deliver exceptional customer service while troubleshooting issues
use internal tools, systems, and process knowledge to resolve cases
document interactions accurately and maintain service quality standards
#j-*-ljbffr